Cancellation Policy

Individual or Online Lessons – If a lesson is cancelled within 48 hours of the scheduled lesson time, the customer will be charged the full lesson amount. However, we will endeavour to reschedule lessons cancelled out with this time frame.

Intensive course – If an intensive course is cancelled more than 14 working days in advance, 25% of the cost will be refunded. If cancelled within 14 working days, no refund will be made.

Examination Bookings – If an examination is cancelled within 48 hours of the scheduled exam time, the customer will be charged one full lesson amount. However, we will endeavour to reschedule the exam cancelled out with this time frame.