Terms & Conditions

  1. In case of dispute both parties will adhere exclusively to Scots Law with respect to any booking.

Online lessons

  1. All users of The National Piping Centre’s on-line tuition service must agree to these terms and conditions.
  2. Users must also agree to follow the terms of use of skype.com.
  3. Payment must be received in advance of the lesson. The National Piping Centre will not enter into an agreement to provide on-line tuition to the user until payment has been received.
  4. The National Piping Centre can not be held liable for service interruptions or technical faults. If a lesson is disrupted for these reasons The National Piping Centre may reschedule the lesson at its discretion but refunds cannot be made. This does not affect your statutory rights.
  5. Lessons last for 50 minutes and up to five minutes of this time may be used to solve any connection or set-up problems.
  6. Cancellation Policy: 24 hours’ notice or less will mean you are liable for the full cost of that lesson.
  7. No-shows: If you are not online for your lesson at the agreed time, you will be liable for the full cost of that lesson.

Lessons at The National Piping Centre

  1. The standard lesson duration is 50 minutes.
  2. Payment must be made in full in advance of the lesson. On payment, you will be given a token which you must give to your teacher as proof of purchase.
  3. Cancellation Policy: 24 hours’ notice or less will mean you are liable for the full cost of that lesson.
  4. We cannot guarantee any lessons booked for the future if the tuition diary is not open. Unused pre-paid lesson vouchers are non-refundable without proof of purchase.
  5. Pre-paid lesson vouchers must be used with six months of purchase, unless otherwise arranged or agreed upon.

Evening Classes

  1. Lesson duration is 50 minutes per class.
  2. Full payment must be made to confirm your place on the evening class course.
  3. Your preference of evening and time will be taken into account, but we cannot guarantee that you will receive your first choice.
  4. Late enrolees will be charged per lesson on a pro rata basis.
  5. Cancellation Policy:
    1. Notification given in excess of 14 working days before first lesson of the booked course – Full refund
    2. Notification given within 14 working days of first lesson of the booked course – 25% refund
    3. No refunds are available after the first lesson of the booked course.
    4. Missed lessons will not be refunded.

Schools, Courses and Metro Express

  1. “Schools and Courses” refers to any courses organised by The National Piping Centre including evening classes, seasonal schools, intensive courses and workshops.
  2. Full payment must be made on confirmation of the booking 25% of which is non refundable.
  3. Cancellation Policy:
    1. Schools and Courses held in the UK: 14 days’ notice or less – no refund will be given.
    2. Courses held outside the UK: 28 days’ notice or less – no refund will be given.
  4. Bank charges will be incurred if paying for an international school or course by cheque in any other currency than pounds sterling, this must be taken into account when writing out the amount. In addition the exchange rate will be set by the bank therefore if an over payment is made a refund will be given, or if the fee is underpaid a further charge will be made to ensure payment in full of the course fee.
  5. Any pre ordered embroidered merchandise is not refundable or exchangeable.
  6. The National Piping Centre reserves the right to cancel courses. In the event of a course being cancelled, The National Piping Centre will refund students fees. Consideration will be given to reimbursement of additional expenses incurred by students. Students are advised to purchase refundable travel tickets.
  7. The National Piping Centre reserves the right to make changes to the advertised instruction team.

Student Discount Card

  1. The cardholder must be present to receive the following discounts, and should present their card with identification.
  2. You will receive 10% off shop items excluding sale items, lessons and the Piping Today magazine.
  3. You will receive 50% off accommodation in The Pipers’ Tryst Hotel excluding Friday and Saturday nights.
  4. You will receive a 30% discount on meals from the a la carte menu at The Pipers’ Tryst Hotel (tables of 4 or fewer; Minimum order is 2 courses per person).
  5. You are eligible for free event hire for over 50 people, subject to catering being ordered for the event.
  6. The National Piping Centre may cancel or withdraw the scheme at any time.
  7. The National Piping Centre is collecting your personal data to administer your discount card. This data will be held securely and will not be transferred to any third party except where required by law.


Come & Try The Bagpipe Sessions

  1. A provisional booking can be held for up to 7 days without obligation.
  2. To confirm your booking full payment is required within 14 days of the invoice being issued.
  3. Charges are made as follows:
    • 1-19 people £165 flat fee
    • 20+ guests £10.00 per person
    • Any catering or merchandise ordered
  4. For parties over 30 we may request to split you into groups as our room capacities are moderately small.
  5. A full refund is available if the session is cancelled within 4 weeks or more notice.
  6. Neither you nor any of your guests may bring drinks other than water, alcohol or food of any kind into The
    National Piping Centre.
  7. The National Piping Centre will not be liable for the cost of any damage or repairs that may be required as
    a direct result of such damage to any part of the building or, any equipment therein contained caused by any
    person invited by you or on your behalf.
  8. The National Piping Centre will not accept liability in respect of any loss or damage to articles brought onto
    the premises.
  9. All prices quoted are inclusive of VAT at the rate prevailing when this contract was issued. They are
    subject to change without notice should there be a change in the rate of VAT chargeable.
  10. This agreement will only come into force when a copy is signed and dated by the customer and given to
    The National Piping Centre. If the agreement fails to be signed, the National Piping Centre reserves the
    right to cancel the event.